Within the first few minutes you will receive an email response, to acknowledge that your request has successfully been received and is routed to your SelecTech Support Team.

Your request will be analyzed to determine its type, complexity and the estimated effort. During this time frame you may be contacted by the Support Team to provide additional information on the request. Feel free to add additional details at any time.

Based on the results of the analysis, the request will be assigned by a Technical Lead, to a specific Support Team Member. This is based on skillset and availability. At this point you will receive an email to let you know that the task has been assigned and the estimated time to complete it. We estimate the Email notification to be sent 2-4 hours from initial request.

While the request is being diagnosed and implemented, your ASKIT Support Team will provide regular and consistent updates on the progress. If additional information or escalations are necessary, we will communicate accordingly to resolution.

Once the request is addressed and implemented, Your ASKIT Support Team will notify the requestor so he/she can do the corresponding UAT.

Upon successful fulfillment UAT, we will validate successful completion of the request .